East Bay Shuttle Cancellation Policy:
East Bay Shuttle is committed to protecting your privacy. Any information obtained from our clients via Feed Back forms, Online Reservations, or any other way is kept in strict confidentiality and is not sold/distributed to any third parties. We also do not send spam. We use the information you provide to secure your reservation.
Terms & Conditions: If reservation is canceled forty eight (48) hours or less (from the time of the scheduled departure time of flight), on the date of service or if flight arrives and there is no contact within one (1) hour of flights arrival at gate for domestic flights, or 1 1/2 hours of flights arrival at gate for international flights, there is a full charge for the service. This will be charged to the credit card given at time of reservation.
There is also a 15 minute grace period given for departures to the airport, from the time of the scheduled pick up. If vehicle is still waiting after grace period has expired, there is a charge of $20.00 plus gratuity, for every 15 minutes, beginning from the initial scheduled pick up time. Any waiting time is to be paid to driver at time of service.
If airport reservation is canceled and is not re-scheduled, there is a $25.00 administrative charge to the credit on file. If you pay by check and your check is returned for any reason, there is a $25.00 Fee for returned checks.
Charters/Weddings/Proms/Point to Point Service – Cancellation Policy
If reservation is canceled one (1) month of less (Weddings and Proms – three (3) months or less) from the date of original service, there is a full charge of either flat rate quoted or total of minimum hours reserved for. This charge will be processed on credit card given at time of reservation. Wedding and Prom cancellations must be submitted in writing by certified mail ninety-one (91) days prior to the date of service.
With regard to Point to Point service, there is a 15 minute grace period given from the time of the initial scheduled pick up time (for concerts/sporting events – you do not need to schedule a return time, as the drivers do find out what time the event is over – there is a 30 minute grace period given from the time the event is over). If vehicle is still waiting after grace period has expired, there is a charge of $ 20.00 plus 20% gratuity (on Shuttle) and a $ 40.00 plus 20% gratuity (on SUV Excursions & larger), for every 15 minutes, beginning from the initial scheduled pick up time.
If legal action is necessary to collect monies due, you will be responsible for all court court costs, our attorney fees and the balance due.
Also, any damages caused to the vehicle by client or their guests, will result in a minimum charge of $ 100.00, based on cost of damage. Any person or persons that get sick in a vehicle, also will be charged a minimum fee of $ 250.00 (final cost is charged when bill is received from detail shop).